Contact

Most orders will ship out within 1-3 business days of ordering (excluding holidays). I do not ship to P.O. Boxes. Your order will be shipped via USPS. Your shipping confirmation email will tell you how you can track your package. Currently, only shipping within continental USA.

Refund/Exchange Policy

I want you to LOVE your purchase, but If your product arrives to you damaged or does not match the item description of the item you purchased, an exchange will be authorized. Unworn, undamaged merchandise, in original packaging will be accepted on a limited and subjective basis for a refund or exchange within 14 days of the confirmed delivery date. Ellava Designs holds the right to deny a return or exchange at any time if it does not meet the above mentioned criteria. In case of a refund, neither the original shipping cost nor the return shipping cost will be repaid.

Please email janet@ellavadesigns.com for return requests. Please provide your name, address, order number, and reason for return. Upon authorization, I will give you instructions on where to return the purchase.

Visa, Mastercard, American Express, JCB, Discover, and Diner's Club debit and credit cards are accepted.  State taxes will be collected for Pennsylvania and Florida.

This jewelry is not intended for children under 8 years of age.

I do not share any personal information. All information is for Ellava Designs' use only.